Terms Of Service
Last Updated: December 23, 2024
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Poly186 ("Poly186," "Agency of Poly," "we," "our," or "us"), operating through our website agencyofpoly.com and our automation platform Poly ("Platform"). By accessing or using our services, including our website, Platform, and agency services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Poly186 ("Poly186," "Agency of Poly," "we," "our," or "us"), operating through our website agencyofpoly.com and our automation platform Poly ("Platform"). By accessing or using our services, including our website, Platform, and agency services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
1. Definitions
- "Platform" refers to the Poly automation platform that enables the creation and management of automated workflows.
- "Agency Services" refers to our professional services for creating custom automation solutions.
- "Digital Workers" refers to our AI-powered automation agents that execute workflows.
- "Workflow" refers to any automated sequence of tasks created using our Platform.
- "User Content" refers to any data, content, or information you provide or input into our Services.
- "Third-Party Platforms" refers to external services like Google, Meta (Facebook, Instagram, WhatsApp), and other integration partners.
2. Services Description
2.1 Platform Services
Our Platform provides:
- Creation and management of automated workflows
- Deployment of Digital Workers
- Integration with Third-Party Platforms
- Analytics and reporting tools
- Custom automation solutions
2.2 Agency Services
We offer:
- Custom workflow development
- Integration services
- Implementation support
- Training and consultation
- Ongoing maintenance and optimization
3. Account Registration and Security
3.1 Registration Requirements
To use our Services, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the accuracy of your account information
- Accept these Terms and our Privacy Policy
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring secure exit from your account after each session
4. Platform Access and Integration Authorization
4.1 Third-Party Platform Integration
By using our Services, you authorize us to:
- Access and interact with your Third-Party Platform accounts
- Collect and process data from connected platforms
- Perform actions on your behalf within connected platforms
- Store and manage access tokens and credentials securely
4.2 Integration Requirements
You must:
- Provide necessary permissions and access credentials
- Comply with Third-Party Platforms' terms of service
- Maintain valid accounts on integrated platforms
- Notify us of any changes to access credentials
5. Data Privacy and Security
5.1 Data Collection and Use
We collect and process:
- Account information
- User Content
- Integration data from Third-Party Platforms
- Usage analytics and performance data
- Workflow configuration data
5.2 Data Protection
We implement:
- Industry-standard security measures
- Encryption for data transmission and storage
- Access controls and authentication
- Regular security audits and updates
6. User Content and Licenses
6.1 Ownership
You retain ownership of:
- Your User Content
- Custom workflows created for your account
- Data generated through your use of the Services
6.2 License Grant
You grant us a:
- Worldwide, non-exclusive, royalty-free license
- Right to use, modify, and process your User Content
- Permission to create derivative works for service improvement
- License to display and distribute anonymized aggregate data
7. Payment Terms
7.1 Platform Fees
- Subscription fees as per selected plan
- Usage-based charges for additional services
- Integration fees for Third-Party Platforms
- Custom development fees as agreed
7.2 Agency Services Fees
- Project-based fees as quoted
- Hourly rates for custom development
- Maintenance and support fees
- Implementation and training fees
7.3 Payment Terms
- Payment due upon invoice receipt
- Auto-renewal for subscription services
- Late payment fees apply
- Refund policy as per service agreement
8. Acceptable Use Policy
8.1 Prohibited Activities
You may not use the Services to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Send spam or malicious content
- Interfere with the Services' operation
- Access unauthorized data or systems
- Conduct competitive analysis without permission
8.2 Usage Limitations
- API rate limits apply
- Storage and processing limits per plan
- Concurrent workflow restrictions
- Integration quotas as specified
9. Intellectual Property Rights
9.1 Our IP Rights
We retain ownership of:
- The Platform and its code
- Our proprietary technologies
- Digital Workers and their algorithms
- Documentation and training materials
- Brand names and trademarks
9.2 License to Use
We grant you a:
- Limited, non-exclusive license
- Right to use the Services as intended
- Permission to create custom workflows
- License to deploy Digital Workers
10. Service Level Agreement
10.1 Availability
- 99.9% uptime guarantee for Platform
- Scheduled maintenance windows
- Emergency maintenance provisions
- Downtime compensation as per agreement
10.2 Support
- Technical support availability
- Response time commitments
- Issue resolution timeframes
- Escalation procedures
11. Termination
11.1 Termination Rights
We may terminate services for:
- Violation of these Terms
- Non-payment of fees
- Abuse of the Services
- Extended period of inactivity
11.2 Effect of Termination
Upon termination:
- Access to Services ceases
- Data export period provided
- Final billing processed
- Confidentiality obligations continue
12. Liability and Indemnification
12.1 Limitation of Liability
Our liability is limited to:
- Direct damages only
- Amount paid for Services in past 12 months
- Excludes consequential damages
- Subject to applicable law
12.2 Indemnification
You agree to indemnify us against:
- Claims from your use of Services
- Violations of these Terms
- Infringement of third-party rights
- Damages from your User Content
13. Changes and Updates
13.1 Terms Updates
We may update these Terms:
- With 30 days notice for material changes
- Effective immediately for non-material changes
- Notice provided via email or Platform
- Continued use implies acceptance
13.2 Service Changes
We reserve the right to:
- Modify or discontinue features
- Update pricing and plans
- Add or remove integrations
- Improve or modify workflows
14. Governing Law and Jurisdiction
These Terms are governed by:
- Laws of the United States
- Jurisdiction of U.S. courts
- Arbitration for dispute resolution
- Venue as specified in agreements
15. Contact Information
For questions or concerns:
- Email: [info@poly186.io](mailto:info@poly186.io)
- Website: [agencyofpoly.com](http://agencyofpoly.com/)
- Support portal: [support.poly186.io](http://support.poly186.io/)
- Business hours: Monday-Friday, 9 AM-5 PM EST
16. Acknowledgment
By using our Services, you acknowledge:
- Reading and understanding these Terms
- Agreeing to be bound by these Terms
- Having authority to accept these Terms
- Understanding all obligations and restrictions
- "Platform" refers to the Poly automation platform that enables the creation and management of automated workflows.
- "Agency Services" refers to our professional services for creating custom automation solutions.
- "Digital Workers" refers to our AI-powered automation agents that execute workflows.
- "Workflow" refers to any automated sequence of tasks created using our Platform.
- "User Content" refers to any data, content, or information you provide or input into our Services.
- "Third-Party Platforms" refers to external services like Google, Meta (Facebook, Instagram, WhatsApp), and other integration partners.
2. Services Description
2.1 Platform Services
Our Platform provides:
- Creation and management of automated workflows
- Deployment of Digital Workers
- Integration with Third-Party Platforms
- Analytics and reporting tools
- Custom automation solutions
2.2 Agency Services
We offer:
- Custom workflow development
- Integration services
- Implementation support
- Training and consultation
- Ongoing maintenance and optimization
3. Account Registration and Security
3.1 Registration Requirements
To use our Services, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the accuracy of your account information
- Accept these Terms and our Privacy Policy
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring secure exit from your account after each session
4. Platform Access and Integration Authorization
4.1 Third-Party Platform Integration
By using our Services, you authorize us to:
- Access and interact with your Third-Party Platform accounts
- Collect and process data from connected platforms
- Perform actions on your behalf within connected platforms
- Store and manage access tokens and credentials securely
4.2 Integration Requirements
You must:
- Provide necessary permissions and access credentials
- Comply with Third-Party Platforms' terms of service
- Maintain valid accounts on integrated platforms
- Notify us of any changes to access credentials
5. Data Privacy and Security
5.1 Data Collection and Use
We collect and process:
- Account information
- User Content
- Integration data from Third-Party Platforms
- Usage analytics and performance data
- Workflow configuration data
5.2 Data Protection
We implement:
- Industry-standard security measures
- Encryption for data transmission and storage
- Access controls and authentication
- Regular security audits and updates
6. User Content and Licenses
6.1 Ownership
You retain ownership of:
- Your User Content
- Custom workflows created for your account
- Data generated through your use of the Services
6.2 License Grant
You grant us a:
- Worldwide, non-exclusive, royalty-free license
- Right to use, modify, and process your User Content
- Permission to create derivative works for service improvement
- License to display and distribute anonymized aggregate data
7. Payment Terms
7.1 Platform Fees
- Subscription fees as per selected plan
- Usage-based charges for additional services
- Integration fees for Third-Party Platforms
- Custom development fees as agreed
7.2 Agency Services Fees
- Project-based fees as quoted
- Hourly rates for custom development
- Maintenance and support fees
- Implementation and training fees
7.3 Payment Terms
- Payment due upon invoice receipt
- Auto-renewal for subscription services
- Late payment fees apply
- Refund policy as per service agreement
8. Acceptable Use Policy
8.1 Prohibited Activities
You may not use the Services to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Send spam or malicious content
- Interfere with the Services' operation
- Access unauthorized data or systems
- Conduct competitive analysis without permission
8.2 Usage Limitations
- API rate limits apply
- Storage and processing limits per plan
- Concurrent workflow restrictions
- Integration quotas as specified
9. Intellectual Property Rights
9.1 Our IP Rights
We retain ownership of:
- The Platform and its code
- Our proprietary technologies
- Digital Workers and their algorithms
- Documentation and training materials
- Brand names and trademarks
9.2 License to Use
We grant you a:
- Limited, non-exclusive license
- Right to use the Services as intended
- Permission to create custom workflows
- License to deploy Digital Workers
10. Service Level Agreement
10.1 Availability
- 99.9% uptime guarantee for Platform
- Scheduled maintenance windows
- Emergency maintenance provisions
- Downtime compensation as per agreement
10.2 Support
- Technical support availability
- Response time commitments
- Issue resolution timeframes
- Escalation procedures
11. Termination
11.1 Termination Rights
We may terminate services for:
- Violation of these Terms
- Non-payment of fees
- Abuse of the Services
- Extended period of inactivity
11.2 Effect of Termination
Upon termination:
- Access to Services ceases
- Data export period provided
- Final billing processed
- Confidentiality obligations continue
12. Liability and Indemnification
12.1 Limitation of Liability
Our liability is limited to:
- Direct damages only
- Amount paid for Services in past 12 months
- Excludes consequential damages
- Subject to applicable law
12.2 Indemnification
You agree to indemnify us against:
- Claims from your use of Services
- Violations of these Terms
- Infringement of third-party rights
- Damages from your User Content
13. Changes and Updates
13.1 Terms Updates
We may update these Terms:
- With 30 days notice for material changes
- Effective immediately for non-material changes
- Notice provided via email or Platform
- Continued use implies acceptance
13.2 Service Changes
We reserve the right to:
- Modify or discontinue features
- Update pricing and plans
- Add or remove integrations
- Improve or modify workflows
14. Governing Law and Jurisdiction
These Terms are governed by:
- Laws of the United States
- Jurisdiction of U.S. courts
- Arbitration for dispute resolution
- Venue as specified in agreements
15. Contact Information
For questions or concerns:
- Email: [info@poly186.io](mailto:info@poly186.io)
- Website: [agencyofpoly.com](http://agencyofpoly.com/)
- Support portal: [support.poly186.io](http://support.poly186.io/)
- Business hours: Monday-Friday, 9 AM-5 PM EST
16. Acknowledgment
By using our Services, you acknowledge:
- Reading and understanding these Terms
- Agreeing to be bound by these Terms
- Having authority to accept these Terms
- Understanding all obligations and restrictions